Frequently asked questions about USB:

What to do if there is a loose connection on the jetStamp® 1025 sense?

Check the USB cable: First, replace the USB cable, as repeated plugging and unplugging can cause wear and tear, leading to an unstable connection .
Check USB port: If the problem persists, it could be the USB port of the jetStamp® 1025 sense. In this case, repair by REINER® is required.

How do I check whether the USB driver for my jetStamp® 1025 sense is installed correctly?

Check via PCset graphic: If your jetStamp® 1025 sense connects when you connect it to the PCset graphic software, the USB driver is installed correctly.
Check the device manager: Open the device manager and check under Ports (COM & LPT) whether the jetStamp® 1025 is displayed as “REINER jetStamp® 1025 sense (COMxyz)”. If not, reinstall the USB driver by reinstalling the PCset graphic software.

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