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FAQ Industrial marking equipment

Get answers to frequently asked questions.

Detailed questions on your product are answered on the corresponding product page. If you have any further questions, call us or send an email. We will gladly help you.

My marking equipment does not work?

This can have several causes. Notes on this can be found in the operating instructions under "Recognising and removing interferences". The link to the operating instructions is found in the respective model designation. Please click the model designation.

jetStamp graphic 970
REINER 940
jetStamp 790 MP
jetStamp 791 MP
jetStamp 792 MP
speed-i-Jet 798

Can I programme the imprint for my marking equipment on my own?

Yes, you can use the enclosed software "PCset" to programme your own imprints.

How do I transfer imprints to my marking equipment?

For more information on this, see the operating instructions under "Example Workflow: Generate Print Pattern". The link to the operating instructions is found in the respective model designation. Please click the model designation.

jetStamp graphic 970
REINER 940
jetStamp 790 MP
jetStamp 791 MP
jetStamp 792 MP
speed-i-Jet 798

How do I replace the print cartridge on my marking equipment?

For more information on this, see the operating instructions under "Replace Print Cartridge”. The link to the operating instructions is found in the respective model designation. Please click the model designation.

jetStamp graphic 970
REINER 940
jetStamp 790 MP
jetStamp 791 MP
jetStamp 792 MP
speed-i-Jet 798

How many prints are possible per battery charge in my marking equipment?

jetStamp graphic 970: approx. 1,000 prints
REINER 940: approx. 1,000 prints
jetStamp 790 MP/791 MP/792 MP: approx. 500 prints
speed-i-Jet 798: approx. 5,000 prints

Can my marking equipment print copies?

No, your marking device cannot print copies. It works with inkjet technology. These include:

jetStamp graphic 970
REINER 940
jetStamp 790 MP/791 MP/792 MP
speed-i-Jet 798.

On which materials will the quick-drying ink stick?

The quick-drying ink will stick on metals and various plastics. It depends on the type of surface. REINER recommends extensive testing before serial use.

What is the quick-drying ink made of?

The quick-drying inks are alcohol-based inks. Therefore, they dry faster than regular water-based inks. You can find the safety datasheets under the following links:

Cartridge inkjet P1-MP2-BK
Cartridge inkjet P1-MP2-RD
Cartridge inkjet P3-MP2-BK
Cartridge inkjet P3-MP3-BK

Can I print on food with the ink?

No, our ink is not food proof. Therefore, you must not print directly onto food. Also consider the respective national provisions of food law.

How do I store the quick drying ink for my marking equipment?

Usually in a cool and dry place. For more information on this, see the operating instructions under "Storage". The link to the operating instructions is found in the respective model designation. Please click the model designation.

jetStamp graphic 970/REINER 940
jetStamp 790 MP/791 MP/792 MP - black
jetStamp 790 MP/791 MP/792 MP - red

Do I have a guarantee for my marking equipment?

For more information on this, see our general terms and conditions. Please click here.